Privacy Policy

1. Introduction

Pintar Studio ("we", "us", "our") is committed to protecting the personal data of individuals who interact with our website and enrol in our courses. This Privacy Policy explains what information we collect, how we use it, how we protect it, and what rights you have in relation to it.

This policy applies to data collected through our website at pintarps.blog, through our enquiry forms, and in connection with our online course delivery. If you have questions about this policy, please contact us at [email protected].

Pintar Studio operates in Malaysia and complies with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

2. Data We Collect

We collect the following categories of personal data:

• Contact information: name, email address, and phone number (if provided) when you submit an enquiry form
• Enrolment information: course selection, payment reference, and correspondence related to your learning
• Technical data: IP address, browser type, pages visited, and session duration collected automatically through cookies and analytics tools
• Communications: content of emails and messages you send us, including questions submitted during a course

We do not collect sensitive personal data such as identification numbers, financial account details, or health information through our website forms.

Legal basis for processing: We process your data on the basis of your consent (when you submit a form or accept cookies), on the basis of a contract (when you enrol in a course), and on the basis of our legitimate interest in improving our website and responding to enquiries.

Data retention: Contact enquiry data is retained for up to 24 months. Learner enrolment records are retained for up to five years. Technical data from analytics is retained for up to 13 months. You may request deletion at any time.

3. How We Use Your Data

• To respond to your course enquiries and provide pre-enrolment information
• To process your enrolment and deliver course materials and tutor feedback
• To send communications related to your active course (not marketing)
• To improve our website content and course materials based on usage patterns
• To comply with legal obligations under Malaysian law

We do not use your personal data for profiling, automated decision-making, or targeted advertising. We do not sell your data to any third party.

4. Data Sharing

We share personal data only in the following limited circumstances:

• Analytics providers: We may use tools such as Google Analytics to understand how visitors use our website. These providers process data in accordance with their own privacy policies and our data processing agreements with them.
• Payment processors: If you pay for a course, payment is processed by a third-party provider. We receive only a payment confirmation reference — we do not store card or bank account details.
• Legal obligations: We may disclose data if required to do so by law or in response to a valid legal process.

We do not share your data with third parties for marketing purposes.

5. Data Protection Measures

• All data transmitted between your browser and our server is encrypted using HTTPS/TLS
• Access to personal data is restricted to staff who need it to fulfil their responsibilities
• We review our data handling practices periodically and update them as necessary
• In the event of a data breach affecting your personal data, we will notify you and the relevant authority as required under the PDPA

6. Cookies

We use cookies on our website. Essential cookies are necessary for the website to function. Optional cookies (analytics, marketing, and preference cookies) are set only with your consent. You can manage your cookie preferences at any time through our Cookie Policy page.

7. Your Rights Under the PDPA

Under Malaysia's Personal Data Protection Act 2010, you have the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data we hold about you
• Right of correction: You may ask us to correct inaccurate data
• Right to withdraw consent: You may withdraw consent to processing at any time, where consent is the basis for processing
• Right to cease processing: You may ask us to stop processing your data for direct marketing purposes (though we do not engage in direct marketing)
• Right to complain: If you believe your rights have been violated, you may lodge a complaint with the Personal Data Protection Department of Malaysia (JPDP)

To exercise any of these rights, contact us at [email protected]. We will respond within 21 days.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites. We encourage you to read the privacy policies of any external website you visit.

9. Children's Privacy

Our courses are intended for individuals aged 18 and above. We do not knowingly collect personal data from individuals under 18. If we become aware that we hold data from a minor, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last Updated" date. Continued use of our website after an update constitutes acceptance of the revised policy.

11. Contact

For privacy-related questions or requests:

• Email: [email protected]
• Address: Pintar Studio, Suite 12-3, Menara MSC Cyberport, Jalan Dato Abdullah Tahir, 80300 Johor Bahru, Johor, Malaysia